Contact us
Questions about the product, your account, billing, a report you do not agree with — write to us. One inbox, answered by the people who build tobecited, usually within two business days.
Support and general inquiries
For product questions, billing issues, feedback and partnership inquiries, email us and include the email address on your account so we can find you faster. If your question is about a specific report, send the link to it — it saves a round trip and lets us look at the same numbers you are looking at.
support@tobecited.comPrivacy requests
To exercise your data rights (access, correction, deletion and the others described in the Privacy Policy), email the same address with the subject "Privacy request". We answer these within 30 days, as required, and usually much sooner.
What to expect when you write
There is no ticket queue and no support persona. Mail goes to the small team that builds the product, and the person who answers is the person who can change the thing you are writing about.
Two business days is the normal reply time, and we count only working days in Central European Time. Billing problems — a failed charge, a plan that did not switch, a refund — are handled first, because they cost you money while they are open.
If you think a report is wrong, say what you expected and what you got. Disagreements about a score are useful to us: they are how the method gets fixed, and a change to the method is published on our updates page with the date it took effect.
What we cannot do by email: run the audit for you as a service, or promise that a change to your site will make an assistant recommend you. We can tell you what we measured and why, and what we would change first.
tobecited is operated from Spain (European Union) and serves customers worldwide. Support is in English.