Terms of Service

1. What the Service is

The Service runs automated checks of how third-party AI assistants (such as ChatGPT, Claude, Gemini and Perplexity) respond to questions relevant to a website, compares results against competitors, monitors changes over time, and generates recommendations and text suggestions. You must be at least 18 years old to use the Service, which is intended primarily for business use.

Results produced by the Service are point-in-time observations of third-party AI systems that change constantly and behave non-deterministically: the same question can produce different answers at different times or for different users. We do not control these systems, and we do not guarantee that any AI system will mention, cite or recommend any website, whether or not you follow our recommendations.

2. Accounts

• You must provide accurate information and keep your credentials secure; you are responsible for all activity under your account.
• One free audit is available per verified account. To keep the free tier sustainable we apply anti-abuse measures, including rate limits and reuse of recently produced results for the same website.
• We may decline, suspend or limit accounts that violate these Terms or attempt to circumvent usage limits.

3. Subscriptions, purchases and billing

• Paid plans are billed in advance and renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
• Everything a plan includes — audit runs, scheduled checks, and any other periodic allowance we may add later — is granted for a single billing period. Unused amounts do not accumulate and do not carry over: they expire when the period ends, have no cash value, and are neither refundable nor transferable.
• Runs we start automatically on your schedule are paid for out of the allowance included in your plan. If none is left in that period, the scheduled run is skipped: we never charge your balance or your card for a run you did not start.
• One-time purchases (such as extra audits or fix packs) are charged when ordered and executed promptly after payment.
• Money you add to your account balance is prepaid credit for our services. It is spent on runs and packs, has no cash value, and cannot be paid out, withdrawn or transferred to another account, except where mandatory law provides otherwise.
• Where we refund something ourselves, the amount is returned to your account balance, not to your card.
• Prices may change; changes apply from your next billing period and we will notify you in advance.
• Payments are processed by Stripe. Applicable taxes may be added where required by law.

4. Refunds and right of withdrawal

One-time audits and other digital services are performed immediately after purchase. By purchasing, you expressly request immediate performance and acknowledge that, once the service has been fully delivered, you lose the statutory 14-day right of withdrawal that may otherwise apply under EU consumer law.

• If we fail to deliver a purchased report, we refund that purchase in full.
• Delivered reports and generated materials are non-refundable.
• Unused subscription time is not refunded on cancellation, except where mandatory law provides otherwise.

5. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or to analyze websites for purposes of harassment or other harm;
• disrupt, overload or interfere with the Service, or attempt to bypass usage limits, paywalls or security measures;
• scrape, copy or systematically extract the Service or its outputs by automated means;
• resell or provide the Service to third parties as your own offering without our written consent;
• submit malicious URLs, malware or content designed to manipulate or damage the Service or the AI systems it queries.

6. Your content

You retain ownership of everything you submit to the Service — website addresses, business descriptions, answers, feedback and other materials. You grant us a worldwide, non-exclusive license to host, process, analyze and display this content solely to operate and improve the Service. You are responsible for having the rights to anything you submit, and we may remove content that is unlawful or infringes third-party rights.

7. Community contributions

The Service may offer features where individuals submit evaluations, test reports, reviews or similar contributions about websites. If you submit such contributions, they must be honest, based on your own genuine experience, and free of unlawful, misleading or defamatory content. Where you have received or expect compensation or any material connection related to a contribution, you must disclose it as required by applicable law (including FTC endorsement rules where they apply). Contributions may be shown to our clients or made public, and we may moderate, edit for clarity or remove them at our discretion. We are not the author of contributions and do not endorse them.

8. Generated reports and materials

Reports, recommendations, fix files and text suggestions generated for you may be used for your own websites and business without restriction. They are provided for informational purposes only and are not legal, marketing or other professional advice. Outputs are produced with the help of AI systems and may contain errors or inaccuracies: you must review anything we generate before publishing it, and you are solely responsible for content you publish on your own properties. We do not warrant that outputs are unique or non-infringing, and similar outputs may be generated for other customers.

9. Third-party names and websites

Reports may reference third-party trademarks, brands and websites, including competitors you choose to track. Such references are made for informational and comparative purposes only and do not imply any affiliation with or endorsement by those parties. Analysis of third-party websites is limited to their publicly available content.

The Service depends on AI assistants, search systems and other services operated by third parties. We do not control them, and any of them may change its models, pricing, terms or output at any time, restrict or withdraw access to its interface, become unavailable in a given region, or fail to respond during a particular run — for reasons that are outside our control and often outside our knowledge. Which assistants are queried in any given run may therefore change, and we do not warrant that a specific assistant, model, provider or number of assistants will be available for any run or at all. Where an assistant does not respond during your run, the report says so and the measurement is calculated only from the assistants that did answer. We are not liable for any consequence of a third-party service changing, restricting, failing or ceasing to operate, and such an event is not a defect in the Service, a failure to deliver, or a ground for a refund beyond the remedies stated in these Terms.

10. Our intellectual property

The Service — including its software, design, methodology and content other than yours — belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No other rights are granted.

11. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. We make no promise as to outcomes: using the Service does not guarantee improved visibility in AI systems, search engines, traffic, customers or revenue.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business opportunities, arising from your use of the Service. Our total aggregate liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months preceding the claim or EUR 50. Nothing in these Terms limits liability for fraud or wilful misconduct, or any liability that cannot be limited under applicable law; if you are a consumer, your mandatory statutory rights are unaffected.

13. Indemnity

You will indemnify and hold us harmless from third-party claims, damages and reasonable costs (including legal fees) arising from content you submit, content you publish based on our outputs, or your breach of these Terms.

14. Suspension and termination

We may suspend or terminate your access for breach of these Terms, abuse, payment disputes initiated in bad faith, or unlawful use. You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (including sections 8, 11, 12, 13 and 16) survive.

15. Changes to the Service and these Terms

We may modify the Service or these Terms as the product evolves. For material changes to the Terms we will give notice by email or an in-product notice with the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of Spain. Disputes are subject to the courts of Spain, except that if you are a consumer in the European Union you may also rely on the mandatory consumer protections and courts of your country of residence.

17. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. We may assign these Terms to a successor of the Service; you may not assign them without our consent. These Terms are drafted in English, and the English version is the only legally binding version; any translations are provided for convenience. Questions: support@tobecited.com.